Jackpots in the Funshine

FAQ

Below you'll find a list of the most common questions that we receive from our players. We have made it as easy as possible for you to get started and to make your experience with Costa Games an enjoyable one! If your query is not answered below don't hesitate to get in contact with our friendly customer service team. For contact details click here.

Getting Started

How do I get started?

Use the SIGN UP link located in the top-right corner of our website page and create a new account, then enjoy exploring and winning, of course! Alternatively, click here to register your new account right away.

How do I get my 5 Free Spins for signing up?

To get 5 Free Spins for signing up, simply fill in your card details when completing the sign-up form.
You do NOT have to make a deposit transaction - just inputting payment details will get you 5 FREE SPINS! Your Free Spins will be credited automatically within 5 minutes of signing up.

How do I claim my welcome offer of 100% bonus up to £50 and 100 free spins?

You'll get a 100% welcome bonus up to £50 on your first deposit! You'll also get 100 Free Spins for making your first deposit - and the first batch of 10 Free Spins will be added to your account within 10 minutes of becoming a funded player!
Every 3 days for the next 27 days you'll receive another batch of 10 Free Spins, all the way to 100!
Log in every day to use your Free Spins or you might lose them! Free Spins expire if not used 48 hours after they have been credited.

How can I keep track of my Free Spins?

Once logged in, look for the Free Game Vouchers icon located at the top right corner of the page, next to the Banking Panel. Here you can see all relevant information about your Free Spins!

How do I log in?

You’ll find the LOGIN button at the top right corner of the website, simply click the button and enter your account details to log in!

What if I have forgotten my username of password?

Don’t panic, simply click 'Forgotten Password' on the login popup, enter the email address that you used for signing up and click 'SUBMIT'. You'll receive an email with a link to access your account and choose a new password.

Money Money Money!

How do I deposit money?

Wherever you see the DEPOSIT green button, simply click on it. This will then take you to the cashier where you can add funds to your account with the payment method of your choice. The DEPOSIT green button is always present at the top right corner of the site. The minimum deposit accepted is £10.

How do I withdraw my winnings?

You can withdraw funds in the cashier (the same place where you can make deposits). Your withdrawal request will be processed within 48 hours. You can also cancel a withdrawal request at any time within the 48 hour period.

How will my transactions appear on my bank/card statement?

Your deposits and withdraws will be listed as CASSAVA ENTERPRISE on your bank statement.

What are VIP Chips and how do I earn them?

From your first cash top-up you'll enter the VIP programme — every £1 you wager (real cash only) will earn you 1 VIP Chip!
Use your chips in the VIP Store and trade them in for loads of rewards! Depending on your VIP level you can get Free Spins, Speed Spins, Deposit Bonuses, Bonus Cash, Real Cash, Gadgets & Products! For more info on the VIP Store click here. T&Cs apply.

Playing Instant Games

Can I be sure all the games are fair?

In line with industry-wide fair gaming practices, every game outcome is completely independent. The odds of getting any outcome do not change based on your previous outcomes, your bets, the amount you are spending, the time of day, the day of the week or any promotion you are taking part in.
The expected RTPs are calculated from a very high volume of spins or bets from thousands of players over the long term. Online slots have an average RTP of around 96%, much higher than an average land based slot.

What deposit bonuses and promotions do I get?

You can view our welcome bonus here. You can also find all live promotions here. We may also, from time to time, send you exclusive offers via email if you have opted in to receive promotional emails from us.

What are wagering requirements?

Promotions often include wagering requirements. Wagering requirements involve the player wagering a multiple of their bonus win before they can withdraw the winnings. For example, 10 x wagering on a £5 bonus would require the player to wager £50 before being able to withdraw their winnings from the bonus. Players often mistake wagering and believe that it is the same as how much they have spent with their own money, this is not the case as winnings contribute to wagering requirements. For example, you can play with £1 of your own money and wager £1,000s if you continue to win.

Security

Are all my personal details safe?

Absolutely, we take our players' security very seriously, using the latest encryption technologies to ensure that your banking and personal details are completely protected. This means that before any sensitive data is sent over the internet, it is encrypted so that no third party can ever gain access to your confidential details.

Will you pass my details on to any third parties?

Absolutely not. Costa Games will never pass your details on to any third parties without your consent.

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